Refund Policy

  • All shopcraves.com items come with a 50 days limited warranty since the start of your purchase
  • You are given choices of getting a full refund or exchange if you find your product defective or damaged
  • To be eligible for such warranty, you item must be unused and in the same condition that you received it. It must also be in the original packaging
  • A receipt or a proof of purchase are required
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible
  • Contact us at shopcraveshelp@gmail.com for more information

Refunds/Exchanges:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at shopcraveshelp@gmail.com.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopcraveshelp@gmail.com.

Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.